At Entro, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. For all inquiries please email us at firstname.lastname@example.org. All emails will be attended as soon as possible.
IN NEED OF IMMEDIATE ASSISTANCE?Please contact us at (323) 765-2800.
TRADE SHOW CUSTOMER SERVICE.Attended the Trade Show and have a question about your order? Email us at email@example.com Or feel free to contact us by telephone (323) 765-2800
ONLINE WEBSITE CUSTOMER SERVICE.Placed an order through the website and have questions about your order? Email us at firstname.lastname@example.org Or feel free to contact us by telephone (323) 765-2800
BACK ORDERS / PRE ORDERSBack order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.
DAMAGES & RETURNSTo file claims for damages & returns, please email us at email@example.com Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:
- Company Name
- Style Number
- Size(s) & Color
- Total Quantity
- Reason for Return
- Photos of defective item(s) (If defective)
SHIPPING HOURAll orders received after 3 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).
PAYMENT & BILLINGEntro accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)
SHIPPING FEEEntro ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.
- Ground (3-7 days, determined by destination) - MOST COST EFFECTIVE
- 3 Day Select (delivery by end of day)
- 2nd Day Air (delivery by end of day)
- 2nd Day Air AM (delivery by 10:30 AM)
- Next Day Air Saver (delivery by 3 PM)
- Next Day Air (delivery by 10:30 AM)
- Next Day Air Early AM (delivery by 8:30 AM) - LEAST COST EFFECTIVE
*Price depends on weight of box and destination.