Customer Service

At Entro, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. For all inquiries please email us at info@entrousa.com. All emails will be attended as soon as possible.

IN NEED OF IMMEDIATE ASSISTANCE?

Please contact us at (323) 765-2800.

TRADE SHOW CUSTOMER SERVICE.

Attended the Trade Show and have a question about your order? Email us at show@entrousa.com Or feel free to contact us by telephone (323) 765-2800

ONLINE WEBSITE CUSTOMER SERVICE.

Placed an order through the website and have questions about your order? Email us at info@entrousa.com Or feel free to contact us by telephone (323) 765-2800

BACK ORDERS / PRE ORDERS

Back order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

DAMAGES & RETURNS

To file claims for damages & returns, please email us at damage_return@entrousa.com Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:

Company Name
Style Number
Size(s) & Color
Total Quantity
Reason for Return
Photos of defective item(s) (If defective)

SHIPPING HOUR

All orders received after 3 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).

PAYMENT & BILLING

Entro accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)

SHIPPING FEE

Entro ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

SHIPPING CHOICES*

Ground (3-7 days, determined by destination) - MOST COST EFFECTIVE
3 Day Select (delivery by end of day)
2nd Day Air (delivery by end of day)
2nd Day Air AM (delivery by 10:30 AM)
Next Day Air Saver (delivery by 3 PM)
Next Day Air (delivery by 10:30 AM)
Next Day Air Early AM (delivery by 8:30 AM) - LEAST COST EFFECTIVE

*Price depends on weight of box and destination.